Transport Management System

Certusoft TMS (Transport Management System) is a module for managing transport and deliveries that supports logistics processes in companies handling shipments using their own fleet. The system helps organize the work of the logistics department and drivers—from preparing shipments and documents, through delivery notifications, to route execution and order settlement. Transport data can also be used in other areas, including workflow, DMS, the claims system, warehouse operations, and finance and accounting.

What the TMS module includes

1) Transport orders and route planning

In Certusoft TMS, the logistics department prepares transport orders individually for each driver (with vehicle assignment). The system supports planning route stops and the tasks to be completed at each stop, and it allows you to control the order in which delivery points are serviced.

2) Shipments, documents, and delivery notifications

The system simplifies preparing shipments for customers, handling consignments/parcels, and transport documents. It also enables receiving and sending delivery notifications, including via mobile terminals.

3) Statuses and real-time execution control

TMS provides full control over progress: the logistics planner can see completed and pending tasks, receives information about order completion times, and can access documents created in the event of delivery errors. The driver can quickly update an order status, and changes are automatically visible in the central system.

Mobile app for drivers

As part of the TMS module, an intuitive web app for drivers is available, running in a browser on any phone. It does not require lengthy training—the driver can start the route “with one click.” Each driver has an individual account and can see only their active route.

Key features of the driver app

• accept an order and start the route,
• list of route stops with clear statuses,
• launch navigation (send the route to a GPS app),
• view tasks to be performed at stops with step-by-step guidance,
• track progress and send real-time updates to the central system,
• distinguish between mandatory and additional activities at delivery points.

Delivery discrepancies and on-site reports at the customer

In the event of a delivery error, the app allows the driver to prepare a discrepancy report directly at the customer’s location. The driver can:

• select the reason for the discrepancy from a list,
• add photos (e.g., of damaged goods),
• generate electronic documentation (e.g., a report / claim form),
• use the document immediately to initiate the claims process. Additionally, documents can be printed on a mobile printer during the on-site report, which raises the service standard and streamlines operations. The system also provides the option to link discrepancies between the supplier and the customer, making explanations and settlements more consistent.

Driver cash register and cash-on-delivery

Certusoft TMS can support cash-on-delivery shipments. The app includes a driver-assigned cash register module and enables cash operations during delivery.

Mobile printing and full transport documentation

The driver app supports external devices—including wireless mobile printers-so drivers can print documents, confirmations, and reports in the field. The system also supports printing receipts, discrepancy reports, and customer settlement documents.

Order settlement and transport efficiency analysis

After completing a route, the driver can settle the completed order. The logistics department gains control over executions and access to data such as the vehicle’s starting and ending mileage. The system also enables efficiency analysis using information on execution times at individual delivery points.

Key business benefits

• control over delivery execution and fast response to deviations (statuses, documents, photos),
• fewer errors thanks to stop-level tasks and standardized driver actions,
• improved customer service quality thanks to on-site reports and printing,
• consistent data in one system (transport as part of the end-to-end process),
• transport cost optimization through route planning and fleet management in a cloud model,
• data security through encryption and individual user accounts,
• scalable operations: multiple planners and drivers working in parallel, plus updates without engaging employees.

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FAQ — Certusoft TMS

1) What is a TMS and what is it used for?

A TMS (Transport Management System) is a transport management system that supports route planning, transport order handling, delivery execution control, and driver work in the field.

2) Does Certusoft TMS include a driver app?

Yes. Certusoft TMS includes a web-based driver app that runs on a phone in a browser, with individual accounts and access to the active route.

3) Can you see order statuses in real time in TMS?

Yes. The driver can quickly update execution statuses, and the logistics department can see completed and pending tasks as well as progress in the central system.

4) Can the driver print documents at the customer site?

Yes. The app supports wireless printing on mobile printers—documents, confirmations, reports, receipts, discrepancy reports, and settlements can be printed.

5) Does TMS support cash payments on delivery?

Yes. The system provides a driver-assigned mobile cash register module and supports cash operations.

6) Can routes be settled and vehicle mileage analyzed?

Yes. The system enables the driver to settle the order, control the vehicle’s starting and ending mileage, and analyze execution times at delivery points.